Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use Glowneurontech's budgeting platform.
Information We Collect
We collect information you provide directly to us when you create an account, use our budgeting tools, or contact our support team. This helps us deliver personalized financial insights and improve our platform.
Personal Information
- Name and email address for account creation
- Financial data you enter into our budgeting tools
- Communication preferences and notification settings
- Support inquiries and feedback you share with us
Technical Information
- Browser type and operating system details
- IP address and general location information
- Usage patterns and feature interactions within our platform
- Device information for security and optimization purposes
How We Use Your Information
Your information helps us provide better budgeting tools and support. We're transparent about exactly how we use the data you share with us.
- Platform Operation: Processing your budgeting data and providing financial insights
- Account Management: Creating and maintaining your user account securely
- Communication: Sending important updates about our services and responding to your questions
- Improvement: Analyzing usage patterns to enhance our budgeting tools and user experience
- Security: Protecting your account from unauthorized access and maintaining platform security
- Legal Compliance: Meeting our obligations under Vietnamese data protection regulations
Important Note: We never share your personal financial data with third parties for marketing purposes. Your budgeting information stays private and secure within our platform.
Data Protection and Security
We take serious steps to protect your information. Our security measures are designed to keep your financial data safe and prevent unauthorized access.
Security Measures
- End-to-end encryption for all financial data transmission
- Regular security audits and vulnerability assessments
- Secure data centers with restricted physical access
- Multi-factor authentication options for enhanced account security
- Regular staff training on data protection and privacy practices
Data Storage
Your information is stored on secure servers located within Vietnam, ensuring compliance with local data protection requirements. We maintain backup systems to prevent data loss while keeping your information within Vietnamese jurisdiction.
Your Rights Under Vietnamese Law
Vietnamese data protection regulations give you specific rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
Access Your Data
Request a copy of all personal information we hold about you, including your budgeting data and account details.
Update Information
Correct or update any personal information that may be inaccurate or outdated in your account.
Delete Your Account
Request complete deletion of your account and all associated personal data from our systems.
Data Portability
Export your budgeting data in a standard format that you can use with other financial tools.
How to Exercise Your Rights
To make any of these requests, simply contact us using the information provided below. We'll respond within 30 days as required by Vietnamese law. For security purposes, we may need to verify your identity before processing certain requests.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and comply with legal requirements. Here's our approach to data retention.
Retention Periods
- Active Accounts: Data is retained while your account remains active and for 12 months after your last login
- Closed Accounts: Most personal data is deleted within 90 days of account closure
- Financial Records: Some budgeting data may be retained for up to 7 years to comply with Vietnamese financial regulations
- Communication Records: Support conversations are kept for 2 years for quality assurance purposes
When we delete your information, we ensure it's completely removed from our systems, including backups and archived data. Some anonymized usage statistics may be retained to help improve our platform, but these cannot be linked back to you personally.
Information Sharing and Third Parties
We're selective about when and how we share information. Your trust is important to us, so we only work with partners who meet our strict privacy and security standards.
Limited Sharing Situations
- Service Providers: Trusted partners who help us operate our platform, such as cloud hosting and email services
- Legal Requirements: When required by Vietnamese law, court orders, or regulatory authorities
- Business Transfers: If Glowneurontech is sold or merged, your information may transfer to the new owner
- Your Consent: Any other sharing only happens with your explicit permission
We Never: Sell your personal information, share your financial data for marketing purposes, or provide your information to data brokers or advertising networks.
Cookies and Tracking
We use cookies and similar technologies to make our platform work better and understand how you use our budgeting tools. You have control over these settings.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality like keeping you logged in
- Analytics Cookies: Help us understand which features are most useful to improve our budgeting tools
- Preference Cookies: Remember your settings and customization choices
You can manage cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features. We don't use third-party advertising cookies or tracking pixels from social media platforms.
Mobile App Privacy
If you use our mobile budgeting app, additional privacy considerations apply. We're committed to protecting your information across all platforms where you access Glowneurontech.
- Device Permissions: We only request permissions necessary for app functionality
- Local Storage: Some budgeting data is cached locally for offline access
- Push Notifications: Optional notifications about budgeting goals and account activity
- App Analytics: Anonymous usage data to improve app performance and user experience
You can manage app permissions through your device settings at any time. We don't access your contacts, photos, or other unrelated personal information stored on your device.
International Users
While Glowneurontech primarily serves the Vietnamese market, we welcome users from other countries who are interested in our budgeting platform. Here's what international users should know.
Data Transfers
Your information is processed and stored primarily in Vietnam. If you're accessing our services from another country, your data will be transferred to and processed in Vietnam under Vietnamese privacy laws.
Legal Framework
Our privacy practices comply with Vietnamese data protection regulations. While we strive to meet international privacy standards, Vietnamese law governs our data handling practices and your relationship with Glowneurontech.
Privacy Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform features. We believe in transparency about these changes.
How We Handle Updates
- Notification: We'll email you about significant changes that affect how we handle your information
- Platform Notice: Important updates will be highlighted when you next log into your account
- Effective Date: Changes take effect 30 days after we notify you, giving you time to review
- Your Options: If you disagree with major changes, you can delete your account before they take effect
We recommend checking this page periodically to stay informed about our privacy practices. Minor updates for clarity or legal compliance may not trigger individual notifications but will be reflected in the "Last Updated" date above.
Questions About Privacy?
We're here to help with any privacy-related questions or concerns. Our team is committed to protecting your information and explaining our practices clearly.
Contact Information:
Nguyễn Ngọc Sanh
Phường 6, Thành Phố Cà Mau, Tỉnh Cà Mau, Vietnam
Phone: +842083935566
Email: contact@glowneurontech.com
Response Time: We respond to privacy inquiries within 5 business days and aim to resolve most requests within 30 days as required by Vietnamese law.